You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. 

It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammer are correct as we copy what we get sent for item personalisation. If you have noticed an error after you have placed an order we request you let us know ASAP via email to craft-ecorner@hotmail.com and providing the item has not already been sent for production we can look to make the required alterations. Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.

If you’re unhappy with your item, please return it within 7 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.